Judgement
The word too often missing from performance management is “judgment”.
Professionals in the field of performance measurement & management are always desperate to appear scientific.
Academics want to appear scientific just so that they can win research grants.
Consultants want to appear scientific only because they want to prove to clients they are selling something more than just sound reasoning.
In the field of performance management, judgment matters most, & it is the most difficult to quantify.
It requires judgment to resist being overly focused on any one measure of success, such as increases in share price, or return on invested capital.
It takes judgment to know when to reevaluate performance targets & just how much to reward an employee for a certain type of result achieved.
Unfortunately, when compared to Monte Carlo simulations, binomial distributions or regression analyses, good judgment is in rather short supply.
Professionals in the field of performance measurement & management are always desperate to appear scientific.
Academics want to appear scientific just so that they can win research grants.
Consultants want to appear scientific only because they want to prove to clients they are selling something more than just sound reasoning.
In the field of performance management, judgment matters most, & it is the most difficult to quantify.
It requires judgment to resist being overly focused on any one measure of success, such as increases in share price, or return on invested capital.
It takes judgment to know when to reevaluate performance targets & just how much to reward an employee for a certain type of result achieved.
Unfortunately, when compared to Monte Carlo simulations, binomial distributions or regression analyses, good judgment is in rather short supply.